Can’t get ahold of Ripley

Anyone having an luck with getting ahold of Ripley? I’ve reached out to them several time, they are usually very quick to reply, but none of my messages have not been responded to. It’s been several weeks. The features that are no longer free (e.g., maximum number of supervisors), is something my students need access to and had access to prior to the new restrictions. Really disappointing – our students are going to have to move all their data to another platform if we don’t hear back soon.